# Refund Policy The Refund Policy is subject to the Terms of Service, and refund requests that do not comply with the Terms may be denied. You can submit a refund request through the 'Submit a Request' option in the Help Center. To request a refund, please provide a valid reason along with the following information: 9C Address, payment platform, payment receipt number, and payment date. * [Planetarium Help Center](https://immortalrising2.zendesk.com/) The determination and payment of fees for purchasing the Services is subject to the policies set forth by each payment service provider, which can be found at the links below. * [Appstore](https://support.apple.com/billing) * [Playstore](https://support.google.com/googleplay/?p=play_faq\&hl=en\&visit_id=636815741567778102-2981758831\&rd=2\&sjid=7967898207088219303-AP#topic=3364671) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.immortalrising2.com/legal/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.